Terms & Conditions

Effective Date: 01.05.2025
Last Updated: 01.05.2025

Welcome to Freshug.com. These Terms and Conditions (“Terms”) govern your access to and use of our website https://www.freshug.com (the “Site”) and the purchase of any products through it.

By accessing or using this Site, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Site.

1. About Us

Freshug is a baby care brand operated by:


The Third Chapter Co.
Email: support@thethirdchapter.co
Website: https://www.freshug.com
Registered in India

2. Eligibility

To use this website or make a purchase, you must:

  • Be at least 18 years of age
  • Have the legal authority to enter into a binding contract
  • Use the Site in compliance with all applicable laws

If you're accessing this site on behalf of a minor, you are fully responsible for their use of the site.

3. Account Registration

You may register an account to make purchases or track orders. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Informing us immediately of unauthorized use

We reserve the right to terminate or suspend your account at our discretion.

4. Product Information

We aim to ensure all product details, pricing, and descriptions are accurate, but errors may occur.

  • All prices are in INR (₹) and inclusive of applicable GST, unless otherwise stated.
  • Product images are for representational purposes; slight variations in color or design may occur due to photography or screen settings.
  • Availability is subject to change without notice.

We reserve the right to modify or discontinue any product at any time without liability.

5. Orders & Payments

When you place an order:

  • You confirm that all information provided is accurate.
  • You authorize us to process payment through selected payment gateways (e.g., Razorpay, PayPal).
  • Receipt of order confirmation does not constitute acceptance — we reserve the right to reject or cancel orders at any time (e.g., due to limited stock, pricing error, suspected fraud, etc.).

Once confirmed, orders cannot be modified or cancelled unless specifically allowed by our Cancellation Policy.

6. Shipping & Delivery

  • We ship PAN India through reliable courier partners.
  • Delivery timelines are estimates and may vary due to external factors like location, logistics, holidays, or weather.
  • Once shipped, customers will receive tracking details via email or SMS.

For full details, refer to our Shipping Policy.

7. Returns, Refunds & Replacements

We accept returns or replacements only under specific conditions, such as:

  • The product received is damaged, defective, or incorrect
  • Return request raised within [7] days of delivery

All items must be unused, in original condition and packaging, with tags.

Refunds will be issued to the original payment method within 7–10 business days after quality check approval.

See our Return & Refund Policy for more details.

8. Intellectual Property

All content on Freshug.com, including logos, graphics, text, images, videos, and designs, is the intellectual property of The Third Chapter Co., protected under Indian copyright, trademark, and other applicable laws.

You may not copy, reuse, sell, or distribute any part of our content without written permission.

9. User Conduct

By using this Site, you agree to:

  • Not use it for any unlawful or harmful purpose
  • Not attempt to hack, reverse-engineer, or disrupt site functionality
  • Not post false, offensive, or misleading reviews or information

We reserve the right to suspend or block any user violating these terms.

10. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect and use your data.

11. Third-Party Links

Our Site may include links to third-party websites or tools. We are not responsible for their content, policies, or practices.

Use of third-party tools (e.g., Razorpay, PayPal, Shiprocket) is governed by their respective terms.

12. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our Site or products.
  • Our maximum liability for any product shall not exceed the price paid by the customer.
  • We do not guarantee uninterrupted access or error-free operation of the Site.

13. Indemnification

You agree to indemnify and hold harmless The Third Chapter Co., its employees, partners, and affiliates from any claims, liabilities, damages, or losses arising from:

  • Your use of the Site or services
  • Violation of these Terms
  • Infringement of third-party rights

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bengaluru, India.

15. Changes to These Terms

We may revise these Terms at any time. Updates will be posted with a revised “Last Updated” date. Continued use of the Site indicates your acceptance of the updated Terms.

16. Contact Us

For questions or concerns about these Terms, reach out to:

The Third Chapter Co.
Email: support@thethirdchapter.co
Website: https://www.freshug.com